• HPI CLIENT SATISFACTION SURVEY 2026

  • Which housing program are you in?*
  • How often do you have contact with your Housing Case Manager?*
  • My Housing Case Manager responds to me in a timely manner.*
  • My Housing Case Manager treats me with respect.*
  • My Housing Case Manager has helped me to set and achieve goals.*
  • I understand the terms of my lease.*
  • I know who to call if I have a problem with my apartment.*
  • If you called for non-emergency maintenance or repairs (i.e. leaky faucet, broken light) the work was usually completed in:*
  • Overall, how satisfied are you with housing services at HPI?*
  • It was easy to schedule my appointment.*
  • The clinic's location is convenient for me.*
  • Clinic hours meet my needs.*
  • I did not have to wait too long to be seen.*
  • The check-in process was efficient and respectful.*
  • Staff explained forms, insurance, or payment information clearly.*
  • My provider explained things in a way I could understand.*
  • I felt involved in the decisions about my care.*
  • Staff respected my culture, beliefs, and background.*
  • My medical provider listened carefully to my concerns.*
  • During my visit, I was asked questions about my mood, stress, or emotional well-being.*
  • During my visit, I was informed about HIV testing or screening services*
  • Overall, how satisfied are you with clinical services at HPI?*
  • Staff explained the HIV/STI testing process clearly.*
  • I felt comfortable and respected during my testing appointment.*
  • My results were explained to me in a way I could understand.*
  • Overall, how satisfied are you with the testing services at HPI?*
  • I feel comfortable discussing personal issues with my therapist or counselor.*
  • Therapy sessions have helped me improve my mental or emotional well-being.*
  • My therapist or counselor respects my values, culture, and identity.*
  • I feel supported in managing stress, anxiety, or other emotional needs.*
  • The frequency of therapy sessions meets my needs.*
  • Overall, how satisfied are you with the therapy services at HPI?*
  • How easy was it to access food pantry services?*
  • I was satisfied with the variety of food available.
  • The food provided meet my household's needs.
  • The food appeared fresh and safe to eat.*
  • Overall, how satisfied are you with the food pantry services at HPI?*
  • I like the services my Case Manager is able to provide.*
  • I feel comfortable talking to my Case Manager about personal issues.*
  • My Case Manager offers me a lot of choices about the services I receive.*
  • I have a great deal of control over the kinds of services I receive, including when, where, and by whom the services are offered.*
  • My Case Manager is willing to do work with my (rather than doing things for me or to me)*
  • My Case Manager recognizes that I have strengths and skills as well as challenges and difficulties.*
  • My Case Manager helps me learn new skills that are helpful in reaching my goals.*
  • I understand when information about me will be kept private or when it will be shared.*
  • The staff are as sensitive as possible when asking about difficult or frightening experiences I may have had.*
  • My Case Manager responds to me in a timely manner.*
  • My Case Manager explains the services for which I apply/receive. My Case Manager explains the documents that I am signing.*
  • My Case Manager treats me with respect.*
  • My Case Manager protects, maintains, and respects my confidentiality.*
  • My Case Manager follows through with established plans to achieve the goals made by myself and my Case Manager.*
  • My Case Manager demonstrates/demonstrated knowledge of HIV-related issues and treatment.*
  • Overall, I am pleased with the quality of services that I have received from my Case Manager.*
  • Overall, I am satisfied with the services I receive at this clinic/agency.*
  • How would you rate you experience at HPI?
  • The clinic helps me stay engaged in my care and treatment.*
  • My physical and emotional health have improved because of the care I receive here.*
  • Would you recommend this clinic to family or friends?*
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